Does my client need to install anything?
No. The link opens in any recent browser, on a phone, tablet or computer. No app, no account.
Which formats are supported?
SketchUp, with the extension (SketchUp 2017 or later, on Windows and macOS; from 2017 to 2020, publishing finishes in your web browser). STEP, IFC, OBJ, STL and GLB, right in your browser from your online space.
Do I need SketchUp to use Smart Web Export?
No. The SketchUp extension is one way in among others: STEP, IFC, OBJ, STL and GLB files are published without it.
How large can a file be?
Up to 52 MB per model, once compressed. Most projects are far smaller.
Who can see my models?
The people you give the link to: its address cannot be guessed. You can pause or delete it at any time.
How long does a model stay online?
7 days with the free account, counted from the first publication: editing or updating the model does not extend them. With a paid plan, you choose how long, or no limit at all.
What can I do with the free account?
Up to 3 models online at a time, each visible for 7 days (an expired link frees its slot), with every display option, augmented reality and measuring. You can also edit, update, pause and embed your models. Paid plans add your logo and website, a free choice of duration, more models and view counts. A free link shows a small “Create my 3D tour, it's free” card; paid plans replace it with your logo.
Can I try it without creating an account?
Yes, once: your first export is published in one click, with no account and no form, with its link and QR code, from SketchUp as from the browser (STEP, IFC, OBJ, STL, GLB). It is a trial link, online for 24 hours. Then create your free account: it keeps that link, with no re-export.
How do you move around the model?
As in SketchUp: the mouse wheel, or a pinch on a phone, zooms toward the point you aim at; clicking a point orbits around it; the middle button orbits, Shift + middle button pans. On opening, the model fills the screen.
Can I change plan or cancel?
Yes, at any time, from your space. Subscriptions are monthly or annual, with no commitment beyond the period paid.
Can I show my own logo?
Yes, with any paid plan: your logo and a link to your website replace ours on your models.
Which phones support augmented reality?
iPhone and iPad, and Android phones and tablets with the Chrome browser. On Android, other browsers show the model in 3D as usual, without the augmented reality mode.
How do I install the SketchUp extension?
Download the .rbz file from this page, then in SketchUp: Extensions, Extension Manager, Install Extension. The extension is signed, so SketchUp recognises it. It is also available on SketchUcation.